Frequently Asked Questions
Discover everything you need to know about our sustainable luxury and bold designs.
How long does shipping take for my order?
Domestic orders typically process within 3-5 business days. Once shipped, standard delivery takes 5-7 business days, while international shipping can take up to 14 business days depending on customs.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do you approach sustainability in your collections?
Collina Strada is committed to social awareness and sustainability. We prioritize deadstock fabrics, recycled materials, and local manufacturing in New York to minimize our carbon footprint.
Do you ship internationally?
Yes, we offer worldwide shipping. Please be aware that international customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.